Goodies Banana Pudding Return Policy

At Goodies Banana Pudding, we are committed to ensuring your satisfaction with every order. Each of our treats is crafted with love, premium ingredients, and a passion for delivering an irresistible combination of flavor and nostalgia. If for any reason you are not entirely satisfied, we are here to assist you.

Pre-Order Policy

• Missed Pickups: If you fail to pick up your pre-order on the specified date, refunds cannot be provided.
• Order Changes: Should you need to reschedule your original pickup or delivery date, please contact our Customer Care team at least 24 hours prior to the scheduled time.
• No-Shows for Delivery: If no one is available to receive the delivery at the agreed-upon time, and we are unable to reach you using the provided contact information, the order will be considered fulfilled, and refunds will not be issued.

Our Quality Guarantee

We are confident in the quality of our Banana Pudding and signature treats. If you find your order unsatisfactory due to quality, we will replace it with a product of equal or lesser value, subject to the following terms and conditions:

Terms and Conditions

• Applicability:
• The Quality Guarantee applies only to Banana Pudding and sweet treats ordered directly from Goodies Banana Pudding.
• Unsatisfactory quality includes temperature issues, undercooked or overcooked items, incorrect orders, or damaged products.
• The guarantee does not cover issues related to delivery times, sides, drinks, or desserts not listed in your order.
• Claim Requirements:
• Contact us the same day as your original order and within 30 minutes of delivery or pickup to claim the guarantee.
• No more than two (2) bites of the original dessert may have been consumed.
• Proof of purchase (e.g., receipt or order confirmation) is required.
• Replacement Process:
• For Delivery Orders: Replacements will be delivered to the same address as the original order, either on the same day or with a future order.
• For Pickup Orders: Bring the original item to the same location where it was purchased to receive your replacement.
• Goodies Banana Pudding reserves the right to collect the original order upon delivery of the replacement.
• Availability:
• Replacements are subject to product availability during regular business hours and are non-transferable.

Refund Policy

• Refunds are not provided for:
• Orders that are missed due to incorrect contact information or unavailability at the delivery address.
• Pre-orders that are not picked up on the specified date.
• Refunds may be granted only in the case of errors on our part, such as:
• Incorrect items delivered.
• Severe quality issues that cannot be remedied through a replacement.

Customer Responsibility

It is the customer’s responsibility to ensure that accurate contact information is provided at the time of ordering, including:

• Name
• Phone number
• Delivery or pickup address
• Specified pickup or delivery time

Goodies Banana Pudding will not be held liable for issues arising from incorrect or incomplete information. Please double-check your details before finalizing your order to avoid delays or missed deliveries.

Contact Us

For any inquiries, order changes, or if you are dissatisfied with your order, please reach out to us using the contact information provided in your receipt or order confirmation email. Our team is here to help ensure you have the best possible experience with Goodies Banana Pudding.

Goodies Banana Pudding reserves the right to modify or cancel this policy at any time. Your satisfaction is our priority, and we will continue to refine our policies to better serve our customers.